Pothole claims up 90% in three years, says RAC
Pothole compensation claims submitted to councils in the UK surged by 91% between 2021 and 2024, according to a new analysis by the RAC.
Data obtained through Freedom of Information requests from 177 local authorities revealed that 53,015 claims were made in 2024, up from 27,731 in 2021. However, the 2024 figures represent a slight decline from the 56,655 claims recorded in 2023.
Despite the high volume of reports, motorists face a slim chance of a payout. In 2024, only 26% of claims resulted in compensation, with several councils—including Gloucestershire, Worcestershire, and Medway—rejecting 99% of all requests.
The Cost of the "Pothole Plague" 🚗
While the average payout was £390, the RAC noted this often fails to cover the actual cost of repairs. A typical repair bill for a family car damaged by a pothole—which can include broken suspension springs, damaged shock absorbers, and distorted wheels—is estimated at £590.
RAC head of policy Simon Williams said: "The massive three-year rise in pothole compensation claims shows what a huge task it is to return the roads to a respectable standard. It’s not just damage to cars; it’s also a significant road safety issue, especially for those on two wheels."
Regional Highlights and Improvements
Despite having the largest increase over three years, Derbyshire County Council reported that compensation claims have dropped by 72% since May 2025 following a major push to clear a backlog of 16,000 potholes. Councillor Charlotte Hill stated the council is moving from "reactive to proactive" maintenance.
Oxfordshire County Council also reported success after investing £14.5 million in its largest "surface dressing" programme in 20 years—a preservation measure designed to seal roads and prevent potholes from forming.
Government Investment 🏗️
A Department for Transport spokesperson said the government is investing £7.3 billion over the next four years to help councils resurface roads. This includes a record £1.6 billion allocated for 2025/26 alone.
The Local Government Association (LGA) welcomed the funding but warned that "ever-increasing pressure on budgets" has historically hampered repairs. A spokesperson added that while the new funding will help "turn the tide," it will take time to shift from simply filling holes to a sustainable, long-term maintenance approach.
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