EasyJet warned over 'misleading' £5.99 cabin bag fee
From £5,
EasyJet has been advised to avoid claiming that carry-on luggage fees are included in the ticket. 99
is the lowest price on board for a suitcase on board, after it refused to tell the advertising watchdog that passengers will be able to board a luggage on board.
Customers would have guessed from EasyJet's wording that they could buy a carry-on bag for £5, according to the Advertising Standards Authority (ASA). 99.
Consumer group Which? Reported the allegation on EasyJet's website to the ASA. Airlines often advertise low airfares but have additional fees, according to the airline's website, which also includes additional taxes.
EasyJet said, and the intention of this site was to provide factual information on fees and charges to customers.We always strive to provide clear information to our customers regarding pricing,
"We always have some large cabin bags at the lowest price. We've made some updates to the website to ensure that the details is as clear as possible for customers as a result of the ASA's feedback.
According to the website, the wording on the website was supposed to warn customers that it was worth £5. 99 was the starting point for adding carry-on bags, and it was a fair price on several routes.
The airline said that there were no bags available for less than $100 meant that the claim was not deceptive.
Responding to the complaint from Which? According to the ASA, it was expected to see evidence that large cabin bags could be booked for £5. 99 but EasyJet did not provide this.
Consumers will benefit from £5,
the website says. According to 99, large cabin bags would be available for that price "across a substantial number of flight routes and dates.
As a result, the watchdog found the allegation to be untrue and warned EasyJet not to use the word "in the future.
EasyJet told the ASA that the section of its website where this assertion appeared was intended for informational purposes, not marketing or promotion.
the airline's website now states. At the time of purchase, you'll know the exact price.Fees vary depending on demand, route, flight date, and time of booking,
The airline said it was unable to give concrete figures
because cabin bag prices vary based on a variety of variables, including availability and demand.
Customers would clearly see the real price of a cabin bag when booking a flight, according to the airline.
'Unattainable prices'
Passengers flying with any budget airlines could face unexpectedly high baggage fees, according to travel consultant Simon Calder. On several routes, adding a standard cabin or checked bag could hike the total cost of the journey by up to 16 percent.
he said,If you want to take something more than a small personal bag,
cultureyou might end up paying more for it than your actual ticket. Which? According to the company's own study, average cabin bag prices for EasyJet were five times higher than the £5. 99 claim. Rory Boland, editor of Which? According to travel, there is a
of airlines that selllow headline fares and then demand exorbitant prices in order to buy a standard cabin bag.
the ASA has announced.It's frankly surprising that airlines continue to break the rules and deceive customers with unreasonable rates,
It only helps to reduce customer satisfaction [if airlines] raise baggage issues," she told the BBC. Last year, European Union lawmakers voted to require airlines to welcome passengers with a carry-on bag weighing up to 7 kgs on board for free. The law hasn't been implemented as it must be approved by member states.Customers should consider purchasing a trip without cabin bag add-ons because it will be cheaper. The issue was not unique to EasyJet, according to Jane Hawkes, a consumer rights specialist.
